A Passion for Driving Value & Access

With data-informed insights and broader connectivity to a fully integrated commercial services platform, we’re redefining the engagement model with payers, providers, and patients, and leading the way to advance market access. We bring together expertise in value communications, digital marketing, market access, evidence generation, patient services, and field reimbursement to uncover unique insights and prepare a brand for the best of times, the worst of times, and everything in between.

Our Origin Story

Providing Access to Much-Needed Therapies From Day One

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Our CEO and founder, Faruk Capan, was born and raised in Turkey. He came to the United States – and the University of Central Missouri – for graduate studies. After an internship at pharmaceutical company Marion Merrell Dow (now Sanofi), Faruk landed at Teva Marion Partners (now Teva), where he built the first-ever online patient portal, MSWatch. The first website of its kind, it was a major innovation in the 1990s – as well as a major challenge, as the team learned to manage entirely new ways of communicating with patients.

EVERSANA INTOUCH Market Access delivers core market access strategies and so much more.

With MSWatch, Faruk learned the invaluable ins and outs of medical, legal, and regulatory reviews. He tested boundaries. And he badly wanted to keep innovating. Very badly. So badly that he would occasionally go rogue and break rules. Finally, his boss said these fateful words: “I don’t want to fire you. But maybe you should start your own company.” With no detailed plan, a six-month-old baby, and little more than a dream, Faruk quit his job and founded Intouch in 1999.

Ever since that first pharma patient portal, we’ve had many other “firsts” – more than we can mention here – leading the pharma industry through innovation. In 2018, Intouch reorganized to become Intouch Group, a parent organization representing multiple agency affiliates with a diverse suite of full-service capabilities. Intouch Market Access was created as a stand-alone specialty affiliate to support longtime Intouch accounts with a strategic focus and expertise in brand access and reimbursement.

With 20+ years of expertise, we reimagine strategies and impactful value engagements across the market access ecosystem to optimize brand access and performance.

One of the biggest milestones in our history occurred in 2021, when Faruk met Jim Lang, CEO of EVERSANA, the industry’s only fully integrated commercial services platform. They instantly recognized in one another a shared mission to transform the global life sciences industry with unmatched digital and data-driven commercial solutions that improve patient care and set out to reimagine what a healthcare agency could be. By early the next year, EVERSANA acquired Intouch Group.

Today, we’re part of a global presence in healthcare marketing, a seven-time pharma agency of the year winner, a great place to work for five consecutive years, and one of the top 20 most creatively awarded healthcare agencies. And as part of the 7,000+ EVERSANA employees worldwide, we no longer sound much like a start-up. Yet Faruk still approaches our business as one to ensure we continually adapt, evolve, and grow. It’s why we continue to champion our unique capacity for seeking and embracing change, our tenacity in taking on major challenges, and our commitment to true innovation and what’s next.

How We Do What We Do

The Cultural BELIEFS THAT
GROUND US

Select a belief to reveal more.

Patient Minded

I act with the patient’s best interest in mind.

Client Delight

I own every client experience and its impact on results.

Take Action

I am empowered and hold myself accountable.

Grow Talent

I own my development and invest in the growth of others.

Win Together

I passionately connect with anyone, anywhere to achieve results.

Communication Matters

I speak up to create transparent, thoughtful, and timely dialogue.

Embrace Diverstity

I create an environment of awareness and respect.

Always Innovate

I am bold and creative in everything I do.


The Market Access Experts of EVERSANA INTOUCH

MEET OUR LEADERS