Uniquely Integrated to Solve Modern MedComms Challenges

Born as a digital medical communications agency, EVERSANA INTOUCH MedComm is genetically built to innovate. We deliver uniquely effective global medical communications solutions to promotional medical education and medical affairs partners. The powerful combination of fingertip-access to critical real world data (RWD), a strong heritage in omnichannel communications, and a vast medical and scientific team, fuels compelling scientific exchange and delivers unprecedented engagement.

Our Origin Story

Medical Communications Is a Vital Part of the Network

Clear medical model of human skull

Our CEO and founder, Faruk Capan, was born and raised in Turkey. He came to the United States – and the University of Central Missouri – for graduate studies. After an internship at pharmaceutical company Marion Merrell Dow (now Sanofi), Faruk landed at Teva Marion Partners (now Teva), where he built the first-ever online patient portal, MSWatch. The first website of its kind, it was a major innovation in the 1990s – as well as a major challenge, as the team learned to manage entirely new ways of communicating with patients.

Our Medical Communications team solves unique business problems with innovative and scalable solutions.

With MSWatch, Faruk learned the invaluable ins and outs of medical, legal, and regulatory reviews. He tested boundaries. And he badly wanted to keep innovating. Very badly. So badly that he would occasionally go rogue and break rules. Finally, his boss said these fateful words: “I don’t want to fire you. But maybe you should start your own company.” With no detailed plan, a six-month-old baby, and little more than a dream, Faruk quit his job and founded Intouch in 1999.

Ever since that first pharma patient portal, we’ve had many other “firsts” – more than we can mention here – leading the pharma industry through innovation. In 2018, Intouch reorganized to become Intouch Group, a parent organization representing multiple agency and specialty affiliates with a diverse suite of full-service capabilities. Intouch MedComm was created as a stand-alone entity to continue to support both longtime Intouch accounts with a strategic focus and expertise in medical communications.

From day one, we’ve built programs that amplify scientific communications with innovative engagement strategies powered by data-driven insights and tailored solutions.

One of the biggest milestones in our history occurred in 2021, when Faruk met Jim Lang, CEO of EVERSANA, the industry’s only fully integrated commercial services platform. They instantly recognized in one another a shared mission to transform the global life sciences industry with unmatched digital and data-driven commercial solutions that improve patient care and set out to reimagine what a healthcare agency could be. By early the next year, EVERSANA acquired Intouch Group. 

Today, we’re part of a global presence in healthcare marketing, a six-time pharma agency of the year winner, a Great Place To Work® for five consecutive years and awarded one of the top 20 most creative healthcare agencies. And as part of the 7,000+ EVERSANA employees worldwide, we no longer sound much like a start-up. Yet Faruk still approaches our business as one to ensure we continually adapt, evolve, and grow. It’s why we continue to champion our unique capacity for seeking and embracing change, our tenacity in taking on major challenges, and our commitment to true innovation and what’s next. 

Grounded in Our Cultural Beliefs 

Fueled by a vision to advance life science services toward a healthier world for all, we put equal weight on how we partner with our clients to improve the lives of patients. How we operate is grounded in our eight cultural beliefs — shared by more than 7,000 employees around the world.

Our Beliefs

Select a belief to reveal more.

Patient Minded

I act with the patient’s best interest in mind.

Client Delight

I own every client experience and its impact on results.

Take Action

I am empowered and hold myself accountable.

Grow Talent

I own my development and invest in the growth of others.

Win Together

I passionately connect with anyone, anywhere to achieve results.

Communication Matters

I speak up to create transparent, thoughtful, and timely dialogue.

Embrace Diverstity

I create an environment of awareness and respect.

Always Innovate

I am bold and creative in everything I do.


Masters of Innovative Medical Communications

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