As the healthcare industry continues to evolve at a rapid pace, we believe our people should have every opportunity to grow alongside it. That’s why we actively invest in learning and development opportunities that empower employees to build new skills, expand their expertise, and drive meaningful impact for our clients, colleagues, and communities.
GROW TALENT: Investing in People at Every Stage
Professional growth looks different for every employee. Whether someone is developing leadership capabilities, expanding technical expertise, or strengthening communication skills, we strive to provide resources that meet them where they are and help them reach where they want to go.
A cornerstone of that commitment is Go1, our recently launched learning platform that serves as a central hub for professional development. Through Go1, employees have access to internal Agency-specific training resources and more than 50,000 external learning resources spanning a wide range of topics—from technical skills like Excel and project management to power skills such as persuasion, emotional intelligence, communication, and leadership. The platform enables employees to learn at their own pace and explore content aligned with both personal interests and professional goals.
In addition to on-demand learning, employees can participate in live workshops and development experiences that support continuous growth. Monthly learning opportunities include employee workshops, leadership development programs, teambuilding workshops, and specialized learning content designed to help employees build the skills that matter most in today’s workplace.
“To me, learning isn’t just about building new skills—it’s about building confidence, curiosity, and connections. My goal is to create practical, engaging learning experiences that help employees grow in their current roles while preparing them for what’s next. When someone leaves a session with one new idea they can put into practice right away, that’s a win.”
Katie Jaeger, Senior Specialist, PD&L
We also believe our best work happens when we truly understand one another. All new hires receive a DiSC assessment during their first week, introducing them to their unique DiSC style. They also receive access to our DiSC portal, where they can explore their colleagues’ styles and gain tips to communicate and collaborate more effectively. For us, DiSC is much more than a “personality test”—it is a shared language we use to bridge communication gaps, lean into each other’s strengths, and foster a culture of genuine collaboration. To bring these concepts to life, we offer ongoing team workshops and quarterly classes for new hires, helping employees practice new skills and build meaningful relationships across the Agency.
TAKE ACTION: Turning Curiosity into Capability
Learning is most valuable when it inspires action. That’s why we encourage employees to take ownership of their development and immediately apply new knowledge to their work.
“Our goal is to empower our employees, not just train them. By having tools like Go1, DiSC, and ongoing workshops readily available, we’re giving everyone the keys to follow their curiosity and grow in the areas they care about most, or where they need the most support.”
Emily Robertson, Associate Director, Learning and Culture
Our popular Technology Tuesday series reflects this action-oriented mindset. These brief, practical sessions help employees improve digital fluency and discover new ways to work smarter. Recent topics have included maximizing Microsoft Teams, organizing work more effectively with OneNote, and exploring the full potential of Go1. By providing accessible, actionable learning, we help employees continuously build confidence in the tools and technologies that support their success.
ALWAYS INNOVATE: Creating a Culture of Continuous Learning
Innovation starts with learning, and we believe that staying ahead means actively embracing new technologies, exploring new ways of working, and continuously expanding our capabilities.
One of the ways we’re bringing that belief to life is through access to tools like Copilot, Gemini Enterprise, and more to empower employees to explore the potential of generative AI in their day-to-day work. As AI continues to reshape how businesses operate, we are committed to helping our people build the knowledge and confidence needed to use these tools effectively and responsibly.
“Integrating AI into our daily work is key to our organizational growth. Through a robust learning curriculum featuring safe-use training, hands-on practice labs, and peer innovation showcases, we are committed to keeping our teams at the forefront of industry capability.”
Nicole Bautista, VP, Agency Learning & Culture
Through dedicated learning opportunities, training resources, and hands-on exploration, employees can deepen their understanding of AI and discover practical applications that enhance creativity, collaboration, and productivity. This investment reflects our commitment to ensuring our teams are equipped with the skills and mindset needed to succeed in an increasingly technology-driven landscape.
Growth Is More Than a Program—It’s a Mindset
By investing in learning and development, we’re not only helping employees advance their careers, but also building a culture where curiosity is celebrated, growth is continuous, and innovation is part of everyday work.
Whether it’s leveraging Go1 to learn a new skill, attending a Technology Tuesday session, participating in a leadership workshop, or exploring one of our many development resources, employees are empowered to take ownership of their growth journey.
Because when our people grow, we all grow.
Interested in joining our team? View our open roles.